Design Process News & National Relief on Surprise Billing

Reports from the Design Process to Be Released Soon

In 2021, the NM Office of Superintendent of Insurance contracted with various expert consultants to undertake research that will help New Mexicans make informed decisions about different aspects of the Health Security Plan. Reports were due December 31, 2021, and we expect the Superintendent to release them to the public soon.

Research so far has centered on provider payment methodologies, global budgets for hospitals, and federal laws and waivers applicable to the Health Security Plan.

This is just initial research—much more research and analysis needs to be done before the Plan can be designed!

Design Process Series

The next installment in our Health Security Plan Design series will be held after the session is over.

In the meantime, check out the recordings of our earlier meetings:


National News: Help Arrives on Surprise Billing

The new year brought implementation of a new federal law to protect patients from hospital surprise billing—what happens when an insured patient goes to an in-network hospital but is treated by an out-of-network provider, who then sends the patient a much larger bill than expected. The No Surprises Act is intended to fix this. Read or listen to an interview with Kaiser Health News reporter Julie Appleby on how the No Surprises Act works.

Interim fixes to our current health care system are very important while the Health Security Plan design process moves forward. Ultimately the Health Security Plan—a systemic solution—is what is required to address our ever-growing healthcare crisis.

Listening to Our Health Care Providers

Listening to Our Health Care Providers: What We Learned from the Third Meeting in the Health Security Plan Design Series

On Saturday, December 11, we hosted a very interesting virtual panel of health care professionals from a variety of practice areas in New Mexico.

Their purpose: to describe the administrative frustrations they face every day that impact patient care and contribute to burnout. Watch the recording here.

To fix this broken system, we need to have a full picture of what the problems are. The panelists and additional contributors helped to draw out some of these serious challenges, and we are grateful for their participation and their willingness to share their experiences and insights.

Our next session in the Health Security Plan Design Series will explore different provider payment methodologies that may help to solve the problems health care professionals and patients now face. We will let you know as soon as it’s scheduled.

What We Learned: Administrative Hassles That Impact Patient Care

Some of the issues that came up again and again in the meeting were:

  • time-consuming prior authorizations for tests, procedures, and referrals

  • constantly changing formularies (lists of which procedures and medications a particular insurer will cover)

  • billing codes that do not reflect the level of complexity in medical encounters, particularly in behavioral health, where the same billing code is used for relatively simple cases and for extremely difficult and complicated cases

  • higher pay for procedures than for time spent problem solving and counseling patients

  • complex bill coding systems that require coding specialists to properly file for reimbursement and that can be manipulated to maximize payments

  • inequality of payments for family practice practitioners v. specialists, and for nurses and nurse practitioners v. physicians who are doing the same procedures

  • opaqueness and instability of pharmaceutical pricing, and the outsized role of pharmacy benefit managers (companies that manage insurers’ prescription drug programs)

  • pay-for-performance programs and quality-of-care metrics that have high financial and time costs but do not serve individual patients well

What We Learned: The Effect on Patients

All of these issues have a real impact on patients:

  • Patients struggle to get the care they need, waiting for prior authorization from their insurer before they are able to see the specialist that their health care provider has referred them to, or get the test or medication that their health care provider has prescribed.

  • Patients are too often unable to afford the pharmaceuticals they are prescribed, or need to constantly switch their medications because of which drugs their insurer covers that month.

  • Patients may never get the chance to have an in-depth conversation with their provider, who is incentivized to offer (and bill for) a procedure rather than sit down and initiate a life-changing discussion that could help a patient change their daily habits to benefit their health.

There were many more issues discussed during the meeting. We encourage you to watch the recording to learn more!


The December 11 meeting was moderated by Donna Dowell, CNP, a certified nurse practitioner in Placitas.

The panelists:

  • Danny Cross, RPh, independent pharmacist in Carlsbad

  • Kathy Fresquez-Chavez, DNP, FNP-C, MSN, independent provider in Valencia County

  • Lara Goitein, MD, pulmonary and critical care physician in Santa Fe

  • Rick Madden, MD, family physician in Belen

  • Thomas C. Thompson, PhD, MP, ABN, ABMP, clinical and neuropsychology-prescribing psychologist in Las Cruces

Additional health care professionals who attended the meeting also spoke about the challenges they encounter. Gloria Doherty, PhD, MSN, RN, ACNP-BC, talked about several issues facing nurses and nurse practitioners, as well as larger issues in the system; Bernadette Luján, DOM, shared what she experiences as a doctor of oriental medicine; and Ricardo Gonzales, PhD, contributed the challenges he sees as a clinical psychologist practicing in northern New Mexico.

Panelists Announced for 12/11 Meeting

The third Zoom meeting in our Health Security Plan Design series will focus on how health care professionals get reimbursed for the services they provide—and the issues they encounter with the current process. Register here.

Our five panelists all live and work in New Mexico, and they'll be speaking from personal experience. We are so pleased that they are willing to share their perspectives.

  • Danny Cross, RPh, independent pharmacist in Carlsbad

  • Kathy Fresquez-Chavez, DNP, FNP-C, MSN, independent provider in Valencia County

  • Lara Goitein, MD, pulmonary and critical care physician in Santa Fe

  • Rick Madden, MD, family physician in Belen

  • Thomas C. Thompson, PhD, MP, ABN, ABMP, clinical and neuropsychology-prescribing psychologist in Las Cruces

The meeting will be moderated by Donna Dowell, CNP, a certified nurse practitioner and the Campaign's former media coordinator.


Walking the Reimbursement Maze: Challenges Faced by Health Care Professionals—the third session in our Health Security Plan Design series—will be held Saturday, December 11, 10:00–11:45 AM. For more information, see the initial post on the meeting. Pre-registration is required.

Walking the Reimbursement Maze: Challenges Faced by Health Care Professionals (Design Series Meeting #3)

Health Security Plan Design Series #3: Walking the Reimbursement Maze (Dec. 11 @ 10AM)

How Do Health Care Professionals Get Paid, and What Problems Do They Face?

We're all familiar with the patient side of paying health care professionals for the services they provide. For most of us in New Mexico, that involves our pocketbooks—and our insurance companies.

But how does this process look from the point of view of our state's health care professionals?

Unfortunately, all too often, they feel like the hapless medical professional in this cartoon, preparing to walk the reimbursement maze.

How health care professionals get paid—and the problems with the current process—is the subject of the third Zoom meeting in our Health Security Plan Design series.

Our panel of health care professionals will describe some of the administrative challenges they face every day. Dealing with this inefficient, administratively complex, and time-consuming reimbursement maze impacts patient care and can lead to frustration and professional burnout.

Identifying the problems with our current system will help us incorporate solutions into the design of the NM Health Security Plan (the subject of a future Zoom meeting!).

Register today!

When: Saturday, December 11, 10:0011:45 AM

Where: via Zoom

This meeting is free, but registration is required.


The Legislative Session Is Around the Corner!

The 2022 New Mexico legislative session will be here before we know it, running from January 18 to February 17.

This year, we'll be focusing on getting more funding to continue the Health Security planning and design process. We've been working closely with Sen. Jerry Ortiz y Pino, vice chair of the interim Legislative Health & Human Services Committee, to prepare for the 2022 session.

Supt. Toal Shares Update During October Meeting

On October 19, we were honored to have Superintendent of Insurance Russell Toal as our featured speaker for the second installment of our fall Health Security Plan Design Series.

The Office of the Superintendent of Insurance is overseeing this first year of the Health Security Plan design process, and Supt. Toal updated us on what his office has been doing and what we can expect for the remainder of the year. We had 50 people from all over the state join us for the meeting, including four legislators.

Supt. Toal outlined the issues being researched this year, and he noted that the goal is to be able to share the results of that research before the 2022 legislative session begins.

You’ll be hearing more about the legislature in the coming months—our goal for this session is to make sure that funding to continue this important process is included in next year’s state budget. And, of course, we’ll need your help!

The Superintendent described three of this year’s four priority research areas. The fourth, an analysis of key research needed in the future, is being undertaken by an expert from New Mexico State University.

Research Issue #1

Research on federal laws and waivers applicable to the Health Security Plan is being completed by experts at George Washington University. Their analysis will explore what the laws say, what waivers are available and how they could be used, and how these federal laws and waivers might shape the Health Security Plan’s design.

Research Issue #2

Research on provider payment options is being undertaken by experts from Columbia University and Rutgers University. They are analyzing payment models and methodologies used in other countries and states and will also be gathering input from health care providers. Their report will encompass such areas as policies and models for pricing health care services, utilizing US and international models; integrating lessons from US and international experiences; and proposed benchmarks.

Research Issue #3

Research on hospital global budgets is being done by New Mexico and national experts. They will provide an overview of global budgeting, examples from other countries/states, opportunities and challenges, and other key topics. Their report will address feasibility and implementation barriers and also provide recommendations.

New Mexico has an opportunity to receive multi-year funding from the Centers for Medicare & Medicaid Services (CMS) to develop a global budget system, an approach that has been very successful in Maryland. (For more on Maryland’s system, take a look at last week's New York Times article “A $1,775 Doctor’s Visit Cost About $350 in Maryland. Here’s Why.”)

Much of the meeting was spent answering participants’ questions. One issue that was raised was getting additional funding to continue the design process. Supt. Toal noted that the two main Health Security sponsors (Rep. Debbie Armstrong and Sen. Jerry Ortiz y Pino) “seem optimistic that the legislature will continue to fund research that’s going to be necessary, and that really is critical to be able to answer the questions that have been posed over the years.”

There were also very encouraging comments from attending legislators:

“It’s really great to see folks looking at innovative ways to solve problems in a poor state in the area of health care.” – Rep. Marian Matthews

“This discussion just points up the need we have to keep going; we can’t stop. . . . We have a lot of money this year. So if money is needed for a piece of this, this is the year to ask in the 30-day session.” – Sen. Liz Stefanics

“If there are some opportunities to take advantage of some of this one-time money, we need to do that.” – Sen. Harold Pope Jr.

We want to thank Supt. Toal and his staff (particularly project manager Colin Baillio) for the significant time and energy they are devoting to the Health Security Plan design phase.

For more details, watch the recording of the meeting.

The first meeting in this series, with Rep. Armstrong and Sen. Ortiz y Pino, is also available online.


Up Next: Paying Our Health Care Professionals

The next topic in our fall Health Security Plan Design Series is provider payments. This issue will be divided into two sessions, with the first session focusing on how health care professionals get paid now, and the second session presenting a variety of other payment options, drawn from other countries and systems.


Welcome!

A big welcome to our newest member organizations, the New Mexico Psychological Association and the State Psychologist Association of New Mexico!

If your organization is interested in becoming a member of our coalition or would like a presentation to their board or membership, please email us.

Supt. of Insurance Up Next in Fall Zoom Series

The Health Security Plan Design Process from the Inside:
Come Listen to the Superintendent of Insurance!

Next Tuesday, Superintendent of Insurance Russell Toal will be joining us for the second meeting in our fall Health Security Plan Design series.

Zoom #2.5.jpg

Register today!

When: Tuesday, October 19, 6:15-7:30 PM
Where: via Zoom

This meeting is free, but registration is required.

The 2021 legislature directed funding for the first year of the Health Security Plan design process to the Office of the Superintendent of Insurance, and Superintendent Toal will be giving us an inside look at how his office has been coordinating this important effort.

After meetings held earlier this year with Health Security sponsors Rep. Debbie Armstrong and Sen. Jerry Ortiz y Pino (who were featured at our first fall meeting) and with Campaign representatives, the Superintendent's Office is focusing on four priority research areas for the Health Security Plan. Consultants have now been hired for this foundational research, and Superintendent Toal will be talking about these accomplishments and other developments on October 19.

Meet Our New Member Outreach Organizer

The Campaign Now Has a Member Outreach Organizer!

Madison Gonya.jpeg

Madison Gonya grew up in Rio Rancho and graduated from the University of New Mexico in 2020. She is now pursuing her master’s degree in health care administration, also at UNM. She is particularly interested in systemic health care reform, which brought her to us.

As our new member outreach organizer, Madison will be working with the Campaign’s member organizations to make sure they are up to date on Health Security developments, are knowledgeable about how they can help to move Health Security forward, and have what they need to engage and inform their own members and communities.

A big welcome to Madison!

May 2022 update: Madison received her master’s degree in May 2022 and is now working full-time for UNM.

Fall Zoom Series Off to a Great Start!

Fall Zoom Series Off to a Great Start!

Our fall Health Security Plan Design series began last week with a conversation with Health Security champions Rep. Debbie Armstrong and Sen. Jerry Ortiz y Pino. We had almost 80 participants on Zoom, and some great questions for our two guests.

One of those questions was about how we can recruit more doctors to our state.

In his response, Sen. Ortiz y Pino spoke of some of the selling points he sees our state as having under Health Security: "If we had better reimbursement levels, if we have a simpler system that doesn’t put so many demands for paperwork on the doctors, if we have a system in which they are able to practice at the top of their scope of work, their skill level, that would make New Mexico very attractive, I think, and would help us recruit better and retain the ones we have."

We are so grateful to Sen. Ortiz y Pino and Rep. Armstrong for being our speakers at the meeting. They closed with hopeful and forward-looking thoughts:

Rep. Armstrong: "This is further than we've ever been before… As the bill had been introduced over the years, this is the work that was contemplated of the commission. We're just doing it first, before getting a commission on board… It doesn't work just to do--as we found out--just to do a fiscal analysis if you don't have the underlying questions and assumptions pinned down. This is great work. I would just say, it's been my honor to be a champion."

Sen. Ortiz y Pino: "We're getting very close. We're not talking in terms of theory anymore. We're talking now about how this [the Health Security Plan] would look in an actual plan that we can put down on paper and take to the legislature and say, 'Here we are: step 1, step 2, step 3. And this is what the costs estimates are for this. And these are the federal laws that we have to get waivers from… And this is the way it can be done, a blueprint, a roadmap if you will, about how to get there.'"

A recording of the meeting can be viewed below. (While the live meeting spotlighted our speakers and moderator, the recording shows gallery view.)

Key Legislators to Share Health Security Advances

What’s the Latest on the Health Security Design Process?

On Wednesday, September 29, Rep. Debbie Armstrong and Sen. Jerry Ortiz y Pino will kick off our fall Health Security Plan Design Process series, which will be held via Zoom.

These dedicated Health Security Act sponsors have been instrumental in moving the Health Security planning & design phase forward. They’ll be talking about what’s currently happening with the design process and what they’re envisioning as we move ahead.

The 2021 legislature allocated $575,000 to the Office of the Superintendent of Insurance to begin the Health Security design process. This first year focuses on four priority research areas. Through discussions with the Superintendent of Insurance, Rep. Armstrong and Sen. Ortiz y Pino have been actively involved in guiding this process.

Register here to attend the September 29 meeting (6:15-7:30 PM).

Health Security Design Process: Latest News & Priority Areas

The Latest on the Health Security Design Process

We are working hard to ensure that the Health Security Plan design process gets underway as quickly as possible. The Office of the Superintendent of Insurance, which is supervising this process, is actively searching for the right consultants to begin the required research to create our innovative homegrown plan.

This is a very new phase in the history of our Campaign. We are working closely with the Office of the Superintendent, doing everything we can to make sure the Plan design is conducted in a way that is transparent and provides for public input.

Current Status

Rep. Debbie Armstrong, Sen. Jerry Ortiz y Pino, and several of us from the Health Security for New Mexicans Campaign met with the Superintendent of Insurance, Russell Toal, and some of his staff earlier in the summer.

The Superintendent wants to hire consultants to get going with the design process ASAP rather than wait for an advisory council to be created (which will take some time to set up). We raised the importance of an advisory council in terms of oversight. Transparency and public input are key factors in this process to design our own New Mexico health plan!

We presented several issue areas that we considered top priority to research. The Superintendent felt that researching the first four priority issue areas would be reasonable in the first year. Others will have to be researched in subsequent years of this multiyear process.

Priority Design Areas

Below are the top four priority issue areas to be researched this year (the fiscal year ends June 30, 2022). The focus is on coming up with initial design ideas, not – at this time making decisions on the best path forward.

AdobeStock_243374689--free license.jpeg

1. Investigation of federal waivers and agreements (regarding Medicaid, Medicare, and the Affordable Care Act’s Waiver for State Innovation, etc.) that will set the parameters of what we can and cannot do. Obviously, we want to maximize federal funding, and compliance with current regulations is necessary to make the Health Security Plan a reality.

2. Research that identifies all the topics and data required to be able to conduct a solid cost analysis of the Health Security Plan. After the structure and details of the Health Security Plan have been determined, a cost analysis will need to be conducted of the Plan as designed (not as projected, which is what the three existing studies analyzed). By identifying what data points will be needed to do that analysis, we can make sure that all that information is collected. This research area should result in an overall blueprint of what needs to be done.

3. Exploration of provider payment system methodologies, taking into consideration different settings – private practices, independent group practices, group practices affiliated with hospitals, and salaried health care providers (such as salaried physicians who work for hospitals).

This research should include the pros and cons of fee for service, value-based options, and other payment mechanisms, including an all-payer rate payment system. (An all-payer system sets uniform reimbursement rates that apply to all health care providers and to all payers, or insurers, in a state.)

This line of research should provide a range of options that might possibly work across settings and simplify what has become a complicated and error-prone coding system. The coding systems currently used by public and private insurers are complex, costly, time consuming and frustrating for providers, and take time away from patient care.

4. Research on global budgets for hospitals. Global budgets are another name for fixed operating budgets. Under a global budget system, hospitals and other health facilities have a predictable, sustainable revenue stream to cover their costs; they no longer need to rely on a complex fee-for-service system.

Senator Ortiz y Pino’s 2021 global budgets bill (SB 351), which was introduced late in the session, would have created a task force whose goal was to come up with a global budget system that works for New Mexico and to request funding from the Centers for Medicare & Medicaid Services (CMS) to develop it. Both Maryland and Pennsylvania have received substantial multiyear funding to develop such a system (within the current private insurance structure). The New Mexico Hospital Association testified in favor of SB 351, and this approach is expected to especially help rural hospitals in our state.

The priority issue areas that we had identified included two beyond the four that Superintendent Toal feels are doable within the first year. These two additional areas are bulk purchasing of drugs, medical equipment, and supplies, and IT system requirements. Rep. Armstrong has noted that the interim Legislative Health and Human Services Committee will be working on the issue of bulk purchasing of drugs, so hopefully that will be moving forward separately.

Additional areas to be researched can be found here. Everyday New Mexicans, medical professionals, and state legislators need to have full information on what the options are before making decisions on what the Health Security Plan will include!

We are proud that New Mexico is the first state to take the groundbreaking step of developing its own health plan – and we know this wouldn’t be happening without the dedication of Health Security supporters across the state. Thank you!

State-Based Universal Health Care Act Introduced

Federal legislation.jpg

Last week, Congressman Ro Khanna introduced the State-Based Universal Health Care Act (H.R. 3775). This bill would make it easier for states to receive the needed federal waivers and funds to develop their own health plans to provide coverage to state residents.

“Recognizing the unique position of American states to lead the push for universal health care, Rep. Khanna’s bill provides states with historic access to federal funding streams and regulatory flexibility necessary to implement and support affordable, universal health care plans,” states the press release introducing the bill.

If the last year proved anything, it is that universal health coverage is not optional: it’s urgent,” said Rep. Ro Khanna. “We’ve seen the power in providing unfettered and uncomplicated access to rapid testing, treatment, and vaccination during the COVID-19 pandemic. As the wealthiest nation on earth, we must extend that kind of coverage to the whole of our health care system. That’s why I’m proud to reintroduce this critical legislation and give every state in this nation the power to provide coverage for their residents.”

We are asking our congressional delegation to support this legislation and to sign on as co-sponsors.

Design Phase Update!

Design phase.jpg

As you know, the 2021 NM legislature appropriated $575,000 to begin the design process of the Health Security Plan. While the 2019 Health Security Act laid out the framework for the Health Security Plan, there are a lot of operational details still to be worked out before enrollment can begin.

The NM Office of Superintendent of Insurance is responsible for overseeing this process. We have had several discussions with key legislators and have been working closely with Rep. Debbie Armstrong and Sen. Jerry Ortiz y Pino to provide guidance to Superintendent of Insurance Russell Toal and his staff.

At the end of May, we had a good meeting with the Superintendent about the Health Security design process. We discussed what might be accomplished this year, and what the priorities are as this multiyear process begins. The Office of Superintendent of Insurance is currently developing a work plan for our review.

We are so excited to see the design work begin! This is the first time in the United States that a state is rolling up its sleeves to figure out the details of a plan that will automatically provide comprehensive coverage to most residents.